Another very important aspect in sales is the domain knowledge. It is good to go with the flow, listen, understand amd then make the move but what is needed is to be hands on with the industry specific know-how.
At times when rapport building, listening and all else fails it is the core knowledge and insight that can convert. One should be updated with current status as well as be aware of the history and stories attached to it. This again helps in creating a lasting bond.
Domain knowledge should also come with enhancing ones skill set to current trends. It not only keeps one sales oriented but also increases ones worth.
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